The engaging customer journey
In this webinar, Mattias Eriksson from Voyado and Patric Lindström from Videoly will walk you through a full customer journey and show how you can create and automate communication and campaigns from a Unified commerce perspective that supports today’s consumers expectations and provides them with rich and relevant content in order to boost your sales and increase your customer loyalty.
Todays’ consumers shopping journey is more fragmented and multi-faceted and it is evolving constantly. Building an emotional connection between your brand/products and your customers has never never mattered as much as today.
Brands and retailers who master to provide outstanding experiences throughout the customer journey gain big benefits. According to a study by Wunderman 89% of customers are loyal to brands that share their values. As seeing is believing, HubSpot research indicates that 64% of consumers are more likely to buy a product or service online after getting inspired by video content.